The Information Technology Infrastructure Library™ (ITIL) offers a systematic approach to the delivery of quality IT services. ITIL was developed in the 1980s and 1990s by CCTA (Central Computer and …
اطلاعات پایه
| نام رسمی |
Ministry of cooperatives Labour and Social Welfare |
| سازمان صادرکننده |
Iran Technical and Vocational Training Organization |
| دپارتمان |
Plan and curriculums office |
| تاریخ تدوین |
2015/01/10 |
| کد ISCO |
|
| گروه شغلی |
Information Technology(IT) |
| کد شناسایی صلاحیت ملی |
2513-53-100-1 |
کدهای آموزش شغلی ملی
| کد کامل |
2513-53-100-1 |
| شناسه صلاحیت |
1 |
| شناسه شغل |
|
| شناسه گروه |
100 |
| سطح مهارت |
1 |
تعاریف
Job standard:
The characteristics ' required competencies and abilities for Efficient Performance in work
environment is called "the Job standard", and sometimes “The Occupational standard”
Training standard:
The Training Map for achieving the Job’s subset Competencies.
Job title:
Is a set of Tasks and Abilities which is expected from an employed person in the defined level
Job description:
A statement covering the most important elements of a job, namely the position or title of the job, the
duties, job’s relation with other jobs in a occupational field, the responsibilities, workplace conditions
and required performance standards.
Course duration:
The minimum of time which is required to achieve the training objects.
Admission requirements:
The minimum of competencies and abilities which are obligatory for a potential admission.
Evaluation:
The process of collecting evidence and judgment about wetter a competency is achieved or not.
Include: written examination, practical examination
Required Qualifications for Trainers:
The minimum of Trainer’s technical and vocational abilities which the trainer is required to have.
Competency:
The ability of efficient performing a duty in a variety of workplaces conditions
Knowledge:
The minimum set of facts and mental capacities which is necessary for achieving a competency. This
can include science, (Mathematics, physics, chemistry or biology), technology or technical.
Skill:
The minimum coordination between mind and body for achieving an ability or competency. It
normally applied to practical skills.
Attitude:
A set of emotional behaviors required for achieving a competency and can have non-technical skills
and occupational ethics.
Safety:
The cases which doing or not doing something can cause harm or accident
Environmental Consideration:
A set of consideration about the act which should be done to minimize the environmental damage or
pollution.
خلاصه استاندارد صلاحیت
ITIL® V3 Foundation Level
The Information Technology Infrastructure Library™ (ITIL) offers a systematic
approach to the delivery of quality IT services. ITIL was developed in the 1980s and
1990s by CCTA (Central Computer and Telecommunications Agency, now the Office of
Government Commerce, OGC), under contract to the UK Government.
Since then, ITIL has provided not only a best practice based framework for IT
management, but also an approach and philosophy shared by the people who work
with it in practice. ITIL has now been updated twice, the first time in 2000-2002 (V2),
and the second time in 2007 (V3). ITIL is supported by the IT Service Management
Forum (itSMF), an internationally recognized not-for-profit organization dedicated to
support the development of IT service management, e.g. through publications in the
ITSM Library series. It consists of a growing number of national chapters (50+), with
itSMF International as the controlling body.
Foundation Level
The ITIL Foundation Certificate in IT service Management is targeted at:
• Individuals who require a basic understanding of the ITIL framework and how it may
be used to enhance the quality of IT service management within an organization.
• IT professionals who are working within an organization that practices ITIL and
who need to be informed about - and contribute to - service improvement.
The ITIL has other levels that are Intermediate Level, ITIL Expert and ITIL Master.
| حداقل تحصیلات |
Computer or IT Engineer |
| تواناییهای جسمی و ذهنی |
- |
| مهارتهای پیشنیاز |
|
| ساعات آموزش کل |
60 ساعت |
| ساعات نظری |
0 ساعت |
| ساعات عملی |
0 ساعت |
| درصد کتبی |
% |
| درصد عملی |
% |
| درصد اخلاق حرفهای |
% |
صلاحیتهای مربی:
ITIL degree holders with 2 years experience
موقعیت شغلی و دشواری
| دستهبندی شغل |
|
| نیاز به استعلام وزارت |
خیر
|
اعضای کمیسیون
- -Ali Mousavi: Director General of Curriculum office
- -javad salehi : Director General of international office
- -Shahram Shokofian: Manager of Iran TVTO IT Curriculum Development
- -Zahra Zamani: Member of Iran TVTO IT Curriculum Development
- -Hassan Solimany: Member of Iran TVTO IT Curriculum Development
- -Sarang Ghorbanian: Member of Iran TVTO IT Curriculum Development
- -Dariush Esmaeili: Member of Iran TVTO IT Curriculum Development
- -marziyeh adabi : expert of international office
سازمانهای همکار
- Iran Information Technology Development Co
- Iran Information Technology Development University
وظایف
1 - The ITIL Qualification Scheme
| ساعات کل |
0 ساعت |
| ساعات نظری |
0 ساعت |
| ساعات عملی |
0 ساعت |
دانش:
- About ITIL
- The ITIL Qualification Scheme
- Foundation Level
- Intermediate Level
- ITIL Expert
- ITIL Master
- Examination Institutes
- APMG
- DANSK IT
- DF Certifiering AB
- EXIN
- ISEB
- LCS
- Accredited Training Organizations
- About this Study Guide
نگرش:
- Speed and accuracy in doing the right thing
ایمنی و بهداشت:
- Compliance with safety protection in the workplace
ملاحظات زیستمحیطی:
- Compliance with environmental protection
2 - ITIL Introduction
| ساعات کل |
0 ساعت |
| ساعات نظری |
0 ساعت |
| ساعات عملی |
0 ساعت |
دانش:
- Definition of Service Management
- Service Management Technology
- overview of the Service Lifecycle
- ITIL Library
- Introduction to Functions and Processes
- Sample Questions
نگرش:
- Speed and accuracy in doing the right thing
ایمنی و بهداشت:
- Compliance with safety protection in the workplace
ملاحظات زیستمحیطی:
- Compliance with environmental protection
3 - Service Strategy
| ساعات کل |
0 ساعت |
| ساعات نظری |
0 ساعت |
| ساعات عملی |
0 ساعت |
دانش:
- Lifecycle Phase
- Introduction
- Basic concepts
- Processes and other activities
- Organization
- Methods, techniques and tools
- Implementation and operation
- Functions and Processes
- Financial Management
- Service Portfolio Management
- Demand Management
- Sample Questions
نگرش:
- Speed and accuracy in doing the right thing
ایمنی و بهداشت:
- Compliance with safety protection in the workplace
ملاحظات زیستمحیطی:
- Compliance with environmental protection
4 - Service Design
| ساعات کل |
0 ساعت |
| ساعات نظری |
0 ساعت |
| ساعات عملی |
0 ساعت |
دانش:
- Lifecycle Phase
- Introduction
- Basic concepts
- Processes and other activities
- Organization
- Methods, techniques and tools
- Implementation and operation
- Functions and Processes
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
- Sample Questions
نگرش:
- Speed and accuracy in doing the right thing
ایمنی و بهداشت:
- Compliance with safety protection in the workplace
ملاحظات زیستمحیطی:
- Compliance with environmental protection
5 - Service Transition
| ساعات کل |
0 ساعت |
| ساعات نظری |
0 ساعت |
| ساعات عملی |
0 ساعت |
دانش:
- Lifecycle Phase
- Introduction
- Basic concepts
- Processes and other activities
- Organization
- Methods, techniques and tools
- Implementation and operation
- Functions and Processes
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing
- Evaluation
- Knowledge Management
- Sample Questions
نگرش:
- Speed and accuracy in doing the right thing
ایمنی و بهداشت:
- Compliance with safety protection in the workplace
ملاحظات زیستمحیطی:
- Compliance with environmental protection
6 - Service Operation
| ساعات کل |
0 ساعت |
| ساعات نظری |
0 ساعت |
| ساعات عملی |
0 ساعت |
دانش:
- Lifecycle Phase
- Introduction
- Basic concepts
- Processes and other activities
- Organization
- Methods, techniques and tools
- Implementation and operation
- Functions and Processes
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
- Monitoring and Control
- IT Operations
- Sample Questions
نگرش:
- Speed and accuracy in doing the right thing
ایمنی و بهداشت:
- Compliance with safety protection in the workplace
ملاحظات زیستمحیطی:
- Compliance with environmental protection
7 - Continual Service Improvement (CSI)
| ساعات کل |
0 ساعت |
| ساعات نظری |
0 ساعت |
| ساعات عملی |
0 ساعت |
دانش:
- Lifecycle Phase
- Introduction
- Basic concepts
- Processes and other activities
- Organization
- Methods, techniques and tools
- Implementation and operation
- Functions and Processes
- CSI Improvement Process
- Service Reporting
- Sample Questions
نگرش:
- Speed and accuracy in doing the right thing
ایمنی و بهداشت:
- Compliance with safety protection in the workplace
ملاحظات زیستمحیطی:
- Compliance with environmental protection
8 - ITIL Foundation Exam
| ساعات کل |
0 ساعت |
| ساعات نظری |
0 ساعت |
| ساعات عملی |
0 ساعت |
دانش:
- Prerequisites
- Format
- Exam Preparations
- Preparation for the exam
- Preparation for the day of the exam
- Hints and tips during the exam
- Sample Questions
نگرش:
- Speed and accuracy in doing the right thing
ایمنی و بهداشت:
- Compliance with safety protection in the workplace
ملاحظات زیستمحیطی:
- Compliance with environmental protection
استاندارد تجهیزات
نکته: تجهیزات و ابزارهای مورد نیاز برای انجام این استاندارد شغلی در جدول زیر ارائه شده است.
هیچ تجهیزاتی تعریف نشده است.
استاندارد ابزار
نکته: ابزارهای مورد نیاز برای انجام این استاندارد شغلی در جدول زیر ارائه شده است.
هیچ ابزاری تعریف نشده است.
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